CLICK HERE TO TRACK YOUR ORDER
OUR SHIPPING GUARANTEE
ALWAYS FREE SHIPPING ON ALL ORDERS OVER $50
ALL ORDERS INCLUDE TRACKING
ALL ORDERS WILL BE SHIPPED WITHIN 24 HOURS*
YOU WILL RECEIVE A FULL REFUND IF YOUR PACKAGE IS NOT DELIVERED
*We always do our best to ship packages within 24 hours of receiving your order. Sometimes this is not possible if an order is placed after 1pm on Friday or if there is a large number of orders which need processing on Monday.
Delivery Times & Rates
These delivery times are based on shipments made from our Sydney shipping centre.
Australian Orders (Domestic)
|Standard (eParcel)||2-5 Working Days||$5 / Free - spend over $50|
|Express (Express Post)||1-2 Working Days||$10 / Free - spend over $75|
International Packet Plus
|3-10 Working Days||$10|
Domestic Shipments - Australia Post
International - DHL Global Mail Packet Plus
Orders addressed to within Australia, will not have to pass through customs, and will not incur any customs fees.
Orders addressed to an International address, outside of Australia, will have to pass through customs. We cannot control delays for any packages that must pass through your countries customs office. You should not be charged any additional costs, although we cannot guarantee this. 99% of shipments will be delivered with no issue or delay.
At Cali White, we accept all major Credit and Debit Cards. We also accept After Pay, PayPal, Amazon Payments & Apple Payments. We use PayPal as our credit card payment processor to ensure all payments made with Cali White are 100% protected. We use the most secure payment processor in the world to make sure you are always protected when shopping with us :)
Additional Boring Policies (Still Important)
INCORRECT ADDRESS POLICY
Correct addresses must be provided during checkout to ensure a safe delivery. Please TRIPLE CHECK your details before placing your order.
Order Confirmation Emails, containing your Shipping Information, will be received immediately after you place your order. Please check to make sure your details are correct.
If an error is made, please notify us IMMEDIATELY by responding to your Order Confirmation Email. We will do our best to correct the details in time, to ensure your package is delivered to you safely.
WE ARE NOT ABLE TO CHANGE SHIPPING ADDRESSES ONCE YOUR PACKAGE IS SHIPPED. If your package is shipped before we are able to change your address, you may either wait and see if your package is delivered, or you can place another order in the meantime.
Packages with incorrect addresses may be delivered back to our shipping centre. Once received back in the shipping centre, we will issue you a full refund immediately. If the package is delivered to an incorrect address, we will not be able to issue you a refund.
We cannot guarantee an address change request will occur in time, before shipment. PLEASE make sure you check your address details thoroughly before placing your order.
RETURN TO SENDER
If a ‘Return to Sender’ scan occurs due to an incorrect address issue, or if your package is not collected from your nearby pickup location as stated on your tracking, in a reasonable amount of time, you will be refunded your purchase price once your package is returned to our shipping centre.
We use reliable shipping services with ‘door to door’ tracking.
If your package tracking displays a ‘Delivered’ scan and you did not receive your package, it is likely located at a nearby Delivery Office or Post Office. Please contact the shipping carrier responsible for your package delivery, and provide them with your tracking number, so they can look into the whereabouts of your package for you.
If your package tracking displays a ‘Delivered’ scan but your package has not been delivered to a nearby Delivery Office or Post Office, we will not be able to reissue a package or refund the order.